Buyer Guard Protection

Shop Confidently and safely with Buyer Guard Protection Program.

Get a refund if your item doesn't arrive, arrived damaged, or isn't as described within the protection period. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

What's eligible for Buyer Guard Program？

There are some exceptions where the Buyer Protection Program does not apply to certain types of items:
• personalized items and custom-made items
• fragile or perishables items (e.g. food, dairy & eggs and flowers)
• items which are not suitable for return for reasons of hygiene or health protection (e.g. underwear, lotion, toothpaste)
• you have destroyed or damaged the items (e.g. items without package, price tags, safety seals and/or labels), except for the damages to the package for checking the contents of the items
• the value of the items has substantially decreased due to your use or partial consumption (e.g. used items)
• the value of the items has substantially decreased due to passage of time and those items could not be resold
• you have damaged the package of copiable items (e.g. unwrapped CDs, DVDs and computer software)Your order doesn't match the item descriptions or photos or arrived damaged /shortage; Your item didn't arrive or was lost in transit within the guaranteed delivery window in order detailed page; This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. We've got your back if something goes wrong. See below on how it works Buyer Guard Protection Program Terms and conditions

Contact Seller

Select the order and discuss the issue with the seller by click "contact seller" and see possible solutions.

File a Return/ Refund Request

Select the item(s) you would like to return/refund via "My orders->order detail->Return/refund" .Please share your reason for return to help us serve you better next time, upload related information when needed and click "Submit" (If the return is made due to change of mind, you shall pay for related return shipping fee)

Get Refunded

If your order is eligible for Buyer Guard Program, you'll be refunded for your item(s). You may choose to receive the refund to your PayeeBux fast refund-bonus (certain conditions applied) or your original payment method. You will receive a confirmation when the refund is done.

Still have questions? We're always here to help.